How We Rate Casinos

At Edible Fashion Awards, we've developed a comprehensive methodology to evaluate live dealer casinos operating in New Zealand. Our ratings are designed to help players make informed decisions about where to play safely and responsibly. Below, we outline our rating criteria in order of importance.

1. Licensing & Regulation

We prioritise casinos that hold valid licences from recognised regulatory bodies. We assess licences from the Malta Gaming Authority (MGA), UK Gambling Commission (UKGC), CuraΓ§ao eGaming, and New Zealand's Department of Internal Affairs where applicable. We verify that casinos maintain active compliance with their respective regulatory requirements and have no unresolved complaints with regulators.

2. Game Selection & Software Providers

We evaluate the breadth and quality of gaming options, including slots, live dealer games, and table games. We examine partnerships with reputable software providers such as Evolution Gaming, Pragmatic Play, NetEnt, and others. We assess game variety, graphics quality, fair play certifications, and the authenticity of live dealer experiences.

3. Bonus Terms & Wagering Requirements

We thoroughly review bonus offers, including welcome packages, reload bonuses, and promotional campaigns. We scrutinise terms and conditions, focusing on wagering requirements, rollover rates, maximum cashout limits, game restrictions, and expiry periods. We favour casinos with transparent, player-friendly bonus structures.

4. Payment Methods & Withdrawal Speed

We assess the range of payment options available to New Zealand players, including cryptocurrency, e-wallets (PayPal, Skrill, Neteller), bank transfers, and credit cards. We evaluate withdrawal processing times, minimum and maximum limits, transaction fees, and the overall ease of depositing and cashing out.

5. Customer Support

We rate the quality and availability of customer support services. We test 24/7 live chat functionality, email responsiveness, phone support availability, and FAQ comprehensiveness. We assess how helpfully and quickly support teams respond to common player queries and complaints.

6. Mobile Experience

We evaluate the casino's mobile platform, including responsive web design and native app availability for iOS and Android devices. We assess load times, navigation ease, game performance on mobile devices, and the overall user experience on smartphones and tablets.

7. Responsible Gaming Tools

We examine the availability and accessibility of responsible gaming features, including deposit limits, loss limits, session time limits, self-exclusion options, and cooling-off periods. We assess how prominently these tools are featured and how easy they are for players to implement.

8. Our Rating Scale

We rate casinos on a scale of 1 to 10:

Our methodology is regularly updated to reflect changes in the New Zealand gaming landscape and evolving player needs. All reviews are conducted independently and without bias.