How We Rate Casinos
At Edible Fashion Awards, we've developed a comprehensive methodology to evaluate live dealer casinos operating in New Zealand. Our ratings are designed to help players make informed decisions about where to play safely and responsibly. Below, we outline our rating criteria in order of importance.
1. Licensing & Regulation
We prioritise casinos that hold valid licences from recognised regulatory bodies. We assess licences from the Malta Gaming Authority (MGA), UK Gambling Commission (UKGC), CuraΓ§ao eGaming, and New Zealand's Department of Internal Affairs where applicable. We verify that casinos maintain active compliance with their respective regulatory requirements and have no unresolved complaints with regulators.
2. Game Selection & Software Providers
We evaluate the breadth and quality of gaming options, including slots, live dealer games, and table games. We examine partnerships with reputable software providers such as Evolution Gaming, Pragmatic Play, NetEnt, and others. We assess game variety, graphics quality, fair play certifications, and the authenticity of live dealer experiences.
3. Bonus Terms & Wagering Requirements
We thoroughly review bonus offers, including welcome packages, reload bonuses, and promotional campaigns. We scrutinise terms and conditions, focusing on wagering requirements, rollover rates, maximum cashout limits, game restrictions, and expiry periods. We favour casinos with transparent, player-friendly bonus structures.
4. Payment Methods & Withdrawal Speed
We assess the range of payment options available to New Zealand players, including cryptocurrency, e-wallets (PayPal, Skrill, Neteller), bank transfers, and credit cards. We evaluate withdrawal processing times, minimum and maximum limits, transaction fees, and the overall ease of depositing and cashing out.
5. Customer Support
We rate the quality and availability of customer support services. We test 24/7 live chat functionality, email responsiveness, phone support availability, and FAQ comprehensiveness. We assess how helpfully and quickly support teams respond to common player queries and complaints.
6. Mobile Experience
We evaluate the casino's mobile platform, including responsive web design and native app availability for iOS and Android devices. We assess load times, navigation ease, game performance on mobile devices, and the overall user experience on smartphones and tablets.
7. Responsible Gaming Tools
We examine the availability and accessibility of responsible gaming features, including deposit limits, loss limits, session time limits, self-exclusion options, and cooling-off periods. We assess how prominently these tools are featured and how easy they are for players to implement.
8. Our Rating Scale
We rate casinos on a scale of 1 to 10:
- 9-10: Excellent β Meets all major criteria with outstanding compliance, game selection, and player protection.
- 8-8.9: Very Good β Exceeds standards in most areas with minor areas for improvement.
- 7-7.9: Good β Meets industry standards across all criteria with some notable strengths.
- 6-6.9: Acceptable β Meets basic standards but has some limitations or areas of concern.
- 5-5.9: Below Average β Has notable deficiencies in one or more key areas.
- Below 5: Not Recommended β Fails to meet acceptable standards in critical areas such as licensing or player protection.
Our methodology is regularly updated to reflect changes in the New Zealand gaming landscape and evolving player needs. All reviews are conducted independently and without bias.